Terms and conditions
Introduction
Welcome to the Onnotech.com, service
provided by FIRE LAND FZCO. In using the Onnotech.com service of FIRE LAND FZCO
you are deemed to have accepted the terms and conditions listed below.
All products/services and information
displayed on Onnotech.com constitute an “invitation to offer”. Your order for
purchase constitutes your “offer” which shall be subject to the terms and
conditions as listed below. Onnotech.com reserves the right to accept or reject
your offer. If you have supplied us with your valid email address, we will
notify you by email as soon as possible to confirm receipt of your order and
email you again to confirm details and therefore process the order. Our
acceptance of your order will take place upon dispatch of the product(s)
ordered. No act or omission of Onnotech.com prior to the actual dispatch of the
product(s) ordered will constitute acceptance of your offer.
Membership Eligibility
Customer using the website who are Minor /under the age of 18 shall
not register as a User of the website and shall not transact on or use the
website. If you are a minor i.e. under the age of 18 years but at least 13
years of age you may use this Site only under the supervision of a parent or
legal guardian who agrees to be bound by these Terms of Use. If your age is
below that of 18 years your parents or legal guardians can transact on behalf
of you if they are registered users/members. You are prohibited from purchasing
any material which is for adult consumption the sale or purchase of which to/by
minors are strictly prohibited.
Onnotech.com reserves the right to
terminate your membership and refuse to provide you with access to the Site if
Onnotech.com discovers that you are under the age of 18 years. The Site is not
available to persons whose membership has been suspended or terminated by
Onnotech.com for any reason whatsoever.
United Arab of Emirates is our country of domicile and stipulate
that the governing law is the local law. All disputes arising in connection
therewith shall be heard only by a court of competent jurisdiction in U.A.E
Onnotech.com will deliver the products
only within its jurisdiction and will not be liable for any claims relating to
any products ordered from outside its jurisdiction.
We will not
trade with or provide any services to OFAC (Office of Foreign Assets Control)
and sanctioned countries in accordance with the law of UAE.
Except where additional terms and
conditions are provided which are product specific, these terms and conditions
supersede all previous representations, understandings, or agreements and shall
prevail notwithstanding any variance with any other terms of any order
submitted. By using the services of Onnotech.com you agree to be bound by the
Terms and Conditions.
Account and Registration Obligations
“Your Information” is defined as any
information you provide to us in the registration, buying or listing process,
in the feedback area or through any email feature. We will protect Your
Information in accordance with our Privacy Policy. If you use the Site, you are
responsible for maintaining the confidentiality of Your Account and Password
and for restricting access to your computer, and you agree to accept
responsibility for all activities that occur under Your Account or Password.
Onnotech.com shall not be liable to any person for any loss or damage which may
arise as a result of any failure by you to protect your password or account. If
you know or suspect that someone else knows your password you should notify us
by contacting us immediately through the address provided below. If
Onnotech.com has reason to believe that there is likely to be a breach of
security or misuse of the Onnotech.com Site, we may require you to change your
password or we may suspend your account without any liability to Onnotech.com.
You also agree to:
1. Provide true, accurate, current and
complete information about yourself as prompted by Onnotech.com’s registration
form (such information being the “Registration Data”)
2. Maintain and promptly update the
Registration Data to keep it true, accurate, current and complete.
If you provide any information that is
untrue, inaccurate, incomplete, or not current or if Onnotech.com has
reasonable grounds to suspect that such information is untrue, inaccurate, and
not current or not in accordance with the User Agreement, Onnotech.com has the
right to indefinitely suspend or terminate your membership and refuse to
provide you with access to the Site.
Pricing Information
While Onnotech.com strives to provide
accurate product and pricing information, pricing or typographical errors may
occur. Onnotech.com cannot confirm the price of a product until after you
order. In the event that a product is listed at an incorrect price or with
incorrect information due to an error in pricing or product information,
Onnotech.com shall have the right, at our sole discretion, to refuse or cancel
any orders placed for that product, unless the product has already been
dispatched. In the event that an item is wrongly priced, Onnotech.com may, at
its discretion, either contact you for instructions or cancel your order and
notify you of such cancellation. Unless the product ordered by you has been
dispatched, your offer will not be deemed accepted and Onnotech.com will have
the right to modify the price of the product and contact you for further
instructions using the e-mail address provided by you during the time of
registration, or cancel the order and notify you of such cancellation. In the
event that Onnotech.com accepts your order the same shall be debited to your
credit card account and duly notified to you by email that the payment has been
processed. The payment may be processed prior to Onnotech.com dispatch of the
product that you have ordered. If we have to cancel the order after we have
processed the payment, the said amount will be reversed back to your credit
card account. No cash disbursement shall be made under any condition
whatsoever.
We strive to provide you with the best
prices possible on Onnotech.com. However, sometimes a price online does not
match the price in a store. In our effort to be the lowest price provider in
your particular geographic region, store pricing will sometimes differ from
online prices. Prices and availability are subject to change without prior notice.
Delivery
It takes 3 – 7 business days to deliver
your order within UAE. Delivery outside City limits are subjected to additional
charges based on the category of the products. Generally, orders placed online
takes 3 – 5 working days to deliver. With Express Delivery customer gets their
order in less than 24 hrs if ordered within city limits of Dubai & Sharjah.
Express Delivery is available on select products from top categories only. A
badge will appear on the website on all such products for which customers can
avail this service. Customers can also filter such products from the filter
available on the website. International shipping usually takes 15-20 business
days
Cancellation by Onnotech.com
Please note that there may be certain
orders that we are unable to accept and must cancel. We reserve the right, at
our sole discretion, to refuse or cancel any order for any reason. Some
situations that may result in your order being canceled include limitations on
quantities available for purchase, inaccuracies or errors in product or pricing
information, or problems identified by our credit and fraud avoidance
department, cases where we find that the customer is manipulating the account
to place multiple orders. We may also require additional verifications or
information before accepting any order. We will contact you if all or any
portion of your order is canceled or if additional information is required to
accept your order. If your order is cancelled after your credit card has been
charged, the said amount will be reversed back in your Card Account. No cash
disbursement shall be made under any condition whatsoever.
Quality check
In order to ensure top quality customer
experience, we do a quality check on orders dispatched at our end. If we find
any fault in the product(s) in your order, we reserve the rights to cancel the
order partially or fully. On such cases, we shall notify you about the same.
Cancellations by the Customer
Customer can cancel their order/requested
service within 24 hours. In case we receive a cancellation notice
and the order has not been processed/approved by us, we shall cancel the order
and refund the entire amount. We will not be able to cancel orders that have
already been processed and shipped out by us. Onnotech.com has the full right
to decide whether an order has been processed or not. The customer agrees not
to dispute the decision made by Onnotech.com and accept Onnotech.com’s decision
regarding the cancellation.
Credit Card Details
You agree, understand and confirm that the credit card details provided by you for availing of services on Onnotech.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to Onnotech.com. Further the said information will not be utilized and shared by Onnotech.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. Onnotech.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you. Cardholder must retain a copy of transaction records and Merchant policies and rules.
Fraudulent /Declined Transactions
Onnotech.com reserves the right to recover
the cost of goods, collection charges and lawyers’ fees from persons using the
Site fraudulently. Onnotech.com reserves the right to initiate legal
proceedings against such persons for fraudulent use of the Site and any other
unlawful acts or acts or omissions in breach of these terms and conditions.
Electronic Communications
When you visit the Site or send emails to
us, you are communicating with us electronically. You consent to receive
communications from us electronically. We will communicate with you by email or
by posting notices on the Site. You agree that all agreements, notices,
disclosures and other communications that we provide to you electronically
satisfy any legal requirement that such communications be in writing.
You Agree and Confirm
• That in the event that a non-delivery occurs on account of a
mistake by you (i.e., wrong name or address or any other wrong information) any
extra cost incurred by Onnotech.com for redelivery shall be claimed from you.
• That you will use the services provided by Onnotech.com, its
affiliates, consultants and contracted companies, for lawful purposes only and
comply with all applicable laws and regulations while using the Site and
transacting on the Site.
• You will provide authentic and true information in all instances
where such information is requested of you. Onnotech.com reserves the right to
confirm and validate the information and other details provided by you at any
point of time. If upon confirmation your details are found not to be true
(wholly or partly), Onnotech.com has the right in its sole discretion to reject
the registration and debar you from using the Services of Onnotech.com and / or
other affiliated websites without prior intimation whatsoever.
• That you are accessing the services available on this Site and
transacting at your sole risk and are using your best and prudent judgment
before entering into any transaction through this Site
• That the address at which delivery of the product ordered by you
is to be made will be correct and proper in all respects.
• That before placing an order you will check the product
description carefully. By placing an order for a product, you agree to be bound
by the conditions of sale included in the item’s description.
You may not use the Site/
mobile app for any of the following purposes:
• Disseminating any unlawful, harassing, libelous, abusive,
threatening, harmful, vulgar, obscene, or otherwise objectionable material.
• Transmitting material that encourages conduct that constitutes a
criminal offence result in civil liability or otherwise breaches any relevant
laws, regulations or code of practice.
• Gaining unauthorized access to other computer systems.
• Interfering with any other person’s use or enjoyment of the Site.
• Breaching any applicable laws
• Interfering or disrupting networks or web sites connected to the
Site.
• Making, transmitting or storing electronic copies of materials
protected by copyright without the permission of the owner.
Colors
We have made every effort
to display the colors of our products that appear on the Site as accurately as
possible. However, as the actual colors you see will depend on your monitor, we
cannot guarantee that your monitor’s display of any color will be accurate.
Shipping
Shipping costs are based
on a combination of the following:
• Weight and dimensions of package.
• Method of shipment such as Ground, Air, Ship, Rail etc.
• The location you are shipping from (city, state, country)
• The location you are shipping to (also called the destination
country)
Costs can be considerably
higher for international destinations. Generally, buyers pay additional costs
such as duties, taxes, and customs clearance fees. For example, international
rates may or may not include pickup and door-to-door delivery with customs
clearance. An “extended area surcharge” may apply to buyers depending on their
international locations.
Return & Exchange
• All returns are in accordance with the Onnotech.com Return &
Exchange Policy
• All orders purchased from Online, shall be applicable for returns
only through courier service
• For Exchange or Return the customer to send Onnotech.com support
e-mail (support@onnotech.com),
• Any returned product must be in the same condition as received
& with the original box and/or packaging intact.
• It takes 10 to 21 business days for the Credit/Debit card refund.
• In case the product received by the customer is damaged, defective,
or not as per the product specification, Onnotech.com will inspect the returned
product & only if the product qualifies the return as per the return &
exchange policy. Onnotech.com will refund the product amount along with any
shipping fees incurred
• Onnotech.com reserves
the right to collect a convenience fee for all return pickups and disable cash
on delivery option for accounts that have a high percentage of returns and
shipments not accepted, of the number of orders placed through such accounts.
Insurance
You should always insure
international shipments if the carrier does not provide automatic coverage.
Check with the carrier for insurance regulations for each country, they may
vary.
Modification of Terms
& Conditions of Service
Onnotech.com may at any
time modify the Terms & Conditions of Use of the site without any prior
notification to you. You can access the latest version of the User Agreement at
any given time on Onnotech.com. You should regularly review the Terms &
Conditions on Onnotech.com. In the event the modified Terms & Conditions is
not acceptable to you, you should discontinue using the service. However, if
you continue to use the service you shall be deemed to have agreed to accept
and abide by the modified Terms & Conditions of Use of this site.
Governing Law and
Jurisdiction
This User Agreement shall
be construed in accordance with the applicable laws of UAE. The Courts at Dubai
shall have exclusive jurisdiction in any proceedings arising out of this
agreement. Any dispute or difference either in interpretation or otherwise, of
any terms of this User Agreement between the parties hereto, the same shall be
referred to an independent arbitrator who will be appointed by FIRE LAND FZCO
and his decision shall be final and binding on the parties hereto. The
arbitration shall be held in Dubai. The laws of UAE shall be applicable in such
aspects. Reviews, Feedback, Submissions.
All reviews, comments,
feedback, postcards, suggestions, ideas, and other submissions disclosed,
submitted or offered to Onnotech.com on or by this Site or otherwise disclosed,
submitted or offered in connection with your use of this Site (collectively,
the “Comments”) shall be and remain Onnotech.com property. Such disclosure,
submission or offer of any Comments shall constitute an assignment to
Onnotech.com of all worldwide rights, titles and interests in all copyrights
and other intellectual properties in the Comments. Thus, Onnotech.com owns
exclusively all such rights, titles and interests and shall not be limited in
any way in its use, commercial or otherwise, of any Comments. Onnotech.com will
be entitled to use, reproduce, disclose, modify, adapt, create derivative works
from, publish, display and distribute any Comments you submit for any purpose
whatsoever, without restriction and without compensating you in any way.
Onnotech.com is and shall be under no obligation (1) to maintain any Comments
in confidence; (2) to pay you any compensation for any Comments; or (3) to
respond to any Comments. You agree that any Comments submitted by you to the
Site will not violate this policy or any right of any third party, including
copyright, trademark, privacy or other personal or proprietary right(s), and
will not cause injury to any person or entity. You further agree that no
Comments submitted by you to the Site will be or contain libelous or otherwise
unlawful, threatening, abusive or obscene material, or contain software
viruses, political campaigning, commercial solicitation, chain letters, mass
mailings or any form of “spam”. Onnotech.com does not regularly review posted
Comments, but does reserve the right (but not the obligation) to monitor and
edit or remove any Comments submitted to the Site. You grant Onnotech.com the
right to use the name that you submit in connection with any Comments. You
agree not to use a false email address, impersonate any person or entity, or
otherwise mislead as to the origin of any Comments you submit. You are and
shall remain solely responsible for the content of any Comments you make and
you agree to indemnify Onnotech.com and its affiliates for all claims resulting
from any Comments you submit. Onnotech.com and its affiliates take no
responsibility and assume no liability for any Comments submitted by you or any
third party.
Onnotech.com’s customer
touchpoints including website, mobile app, social media, are for customers to
interact with Onnotech.com to enquire about products, promotions, availability
and to resolve any related issues in accordance with the prevailing UAE laws
governing such interactions. Onnotech.com reserves the right to take
appropriate action including legal recourse incase customers act against any
such prevailing laws at any of the Onnotech.com customer touchpoints.
For the benefit of customers
the Cyber Crimes Law (Federal Law No. 5 of 2012) is mentioned here
Ref 1: NEW LAW COMBATINGINFORMATION TECHNOLOGY CRIMES
Ref 2: 6 legal riskssocial media users in UAE should know
Copyright & Trademark
Onnotech.com and its
suppliers and licensors expressly reserve all intellectual property rights in
all text, programs, products, processes, technology, content and other
materials, which appear on this Site. Access to this Site does not confer and
shall not be considered as conferring upon anyone any license under any of
Onnotech.com or any third party’s intellectual property rights. All rights,
including copyright, in this website are owned by or licensed to Onnotech.com.
Any use of this website or its contents, including copying or storing it or
them in whole or part, other than for your own personal, non-commercial use is
prohibited without the permission of Onnotech.com. You may not modify,
distribute or re-post anything on this website for any purpose. The
Onnotech.com names and logos and all related product and service names, design
marks and slogans are the trademarks or service marks of FIRE LAND FZCO. All
other marks are the property of their respective companies. No trademark or
service mark license is granted in connection with the materials contained on
this Site. Access to this Site does not authorize anyone to use any name, logo
or mark in any manner.
References on this Site
to any names, marks, products or services of third parties or hypertext links
to third party sites or information are provided solely as a convenience to you
and do not in any way constitute or imply Onnotech.com endorsement, sponsorship
or recommendation of the third party, information, product or service.
Onnotech.com is not responsible for the content of any third-party sites and
does not make any representations regarding the content or accuracy of material
on such sites. If you decide to link to any such third-party websites, you do
so entirely at your own risk.
All materials, including
images, text, illustrations, designs, icons, photographs, programs, music clips
or downloads, video clips and written and other materials that are part of this
Site (collectively, the “Contents”) are intended solely for personal,
non-commercial use. You may download or copy the Contents and other
downloadable materials displayed on the Site for your personal use only. No
right, title or interest in any downloaded materials or software is transferred
to you as a result of any such downloading or copying. You may not reproduce (except
as noted above), publish, transmit, distribute, display, modify, create
derivative works from, sell or participate in any sale of or exploit in any
way, in whole or in part, any of the Contents, the Site or any related
software. All software used on this Site is the property of Onnotech.com or its
suppliers and protected by international copyright laws. The Contents and
software on this Site may be used only as a shopping resource. Any other use,
including the reproduction, modification, distribution, transmission,
republication, display, or performance, of the Contents on this Site is
strictly prohibited. Unless otherwise noted, all Contents are copyrights,
trademarks, trade dress and/or other intellectual property owned, controlled or
licensed by Onnotech.com, one of its affiliates or by third parties who have
licensed their materials to Onnotech.com and are protected by international
copyright laws. The compilation (meaning the collection, arrangement, and
assembly) of all Contents on this Site is the exclusive property of
Onnotech.com and is also protected by international copyright laws.
Objectionable Material
You understand that by
using this Site or any services provided on the Site, you may encounter Content
that may be deemed by some to be offensive, indecent, or objectionable, which
Content may or may not be identified as such. You agree to use the Site and any
service at your sole risk and that to the fullest extent permitted under
applicable law, Onnotech.com and its affiliates shall have no liability to you
for Content that may be deemed offensive, indecent, or objectionable to you.
Indemnity
You agree to defend,
indemnify and hold harmless Onnotech.com, its employees, directors, officers,
agents and their successors and assigns from and against any and all claims,
liabilities, damages, losses, costs and expenses, including attorney’s fees,
caused by or arising out of claims based upon your actions or inactions, which
may result in any loss or liability to Onnotech.com or any third party including
but not limited to breach of any warranties, representations or undertakings or
in relation to the non-fulfillment of any of your obligations under this User
Agreement or arising out of the your violation of any applicable laws,
regulations including but not limited to Intellectual Property Rights, payment
of statutory dues and taxes, claim of libel, defamation, violation of rights of
privacy or publicity, loss of service by other subscribers and infringement of
intellectual property or other rights. This clause shall survive the expiry or
termination of this User Agreement.
Termination
This User Agreement is
effective unless and until terminated by either you or Onnotech.com. You may
terminate this User Agreement at any time, provided that you discontinue any
further use of this Site. Onnotech.com may terminate this User Agreement at any
time and may do so immediately without notice, and accordingly deny you access
to the Site, such termination will be without any liability to Onnotech.com.
Upon any termination of the User Agreement by either you or Onnotech.com, you
must promptly destroy all materials downloaded or otherwise obtained from this
Site, as well as all copies of such materials, whether made under the User
Agreement or otherwise. Onnotech.com’s right to any Comments shall survive any
termination of this User Agreement. Any such termination of the User Agreement
shall not cancel your obligation to pay for the product already ordered from
the Site or affect any liability that may have arisen under the User Agreement.
Stock Status “On Demand”
Please note that items
marked as “On Demand” will be ordered on your demand after payment. This will
not guarantee the stock availability within our supplier and we will do our
best to provide you the item as soon as possible.
E- Communications
When you visit the
Website or send emails to Onnotech.com, you are communicating with us
electronically. You consent to receive communications from us electronically.
We will communicate with you by email or by posting notices on the Website. You
agree that all agreements, notices, disclosures and other communications that
we provide to you electronically satisfy any legal requirement that such
communications be in writing.
DISCLAIMER: Onnotech.com holds the rights to cancel any order in
any of the below cases.
Fraudulent Transactions: Onnotech.com holds the rights to cancel orders made
with fraudulent email ID, payment method and all kinds of bulk purchases.
Wrong Image: Images are meant for illustrative purposes only.
Customer buys a product where the image was wrongly advertised.
Wrong Price: Prices are updated in bulk. If a wrong price is
advertised on the website.
Wrong Description: Mistakes may occur while capturing information from
the internet. Certain products may have different features in different region.
Customer buys a product which may not have a feature which is advertised.
Product visuals
shown are for illustrative purposes only. Prices are subject to change.
Entire Agreement
If any part of
this agreement is determined to be invalid or unenforceable pursuant to
applicable law including, but not limited to, the warranty disclaimers and
liability limitations set forth above, then the invalid or unenforceable
provision will be deemed to be superseded by a valid, enforceable provision
that most closely matches the intent of the original provision and the
remainder of the agreement shall continue in effect. Unless otherwise specified
herein, this agreement constitutes the entire agreement between you and
Onnotech.com with respect to the Onnotech.com sites/services and it supersedes
all prior or contemporaneous communications and proposals, whether electronic,
oral or written, between you and Onnotech.com with respect to the Onnotech.com
sites/services. Onnotech.com’s failure to act with respect to a breach by you
or others does not waive its right to act with respect to subsequent or similar
breaches.
Orders
held/delayed
• Deliveries are subjected to delays if
information is incomplete/incorrect.
• Orders may be placed on hold if the bank
raises concern for authentication of the transaction.
Privacy Policy
We do not sell or rent
your personal information to third parties for their marketing purposes without
your explicit consent and we only use your information as described in the
Privacy Policy. We view protection of your privacy as a very important community
principle. We understand clearly that you and Your Information is one of our
most important assets. We store and process Your Information on computers
located in Dubai that are protected by physical as well as technological
security devices. We use third parties to verify and certify our privacy
principles. If you object to your Information being transferred or used in this
way, please do not use the Site.
Transaction Currency:
The standard transaction
currency on our e-commerce portal is UAE Dhirams (AED), US Dollars (USD) and
EURO (EUR). If the customer is using a credit card supplied by banks other than
those in the UAE, the amount on the credit card bill may differ due to exchange
rate fluctuations and any charges that the card issuer/bank may have debited.
Country of Merchant
Domicile:
FIRE LAND FZCO is a Free Zone Company registered in Dubai, UAE.
RETURNS &
CANCELLATIONS
IF THE ITEM ARRIVES
DEAD/FAULTY
If your item is faulty or
not in working condition due to a product defect or not functioning as it is
supposed to – then you can still return it. You may walk-in to along with the
invoice and hand over the product at the Customer service desk. We will then
handover the product to the seller. The seller will check the complaint and see
if it is genuine. Upon their confirmation we will process the refund of the
money back to your credit card.
WITHIN 7 DAYS OF
RECEIVING THE ITEM(S):
If you wish to return the
item after receiving it, you have up to Seven (7) days to do so, so long as the
item is in the same condition as received and with the original packaging
intact.
We understand that
sometimes you might change your mind on a bought item, if after making the
purchase online and you still have not received the item, you could still
cancel your order. If you have paid through electronic means (Credit or Debit
card, other payment cards) then the money would be refunded, but due to
individual card providers, the amount may take time to reflect in your card
statement.
In all circumstances you
can contact the Customer Service Team through the Contact Us page for a return
of an item or refunds.
The item will be checked
for the packing conditions and if it is still in sellable condition, the money
will be refunded back to you.
AFTER 7 DAYS FROM
RECEIVING THE ITEM(S):
If there is nothing wrong
with the item and you just want to return it, please note that some individual
sellers do not accept a product back after the three (7) days have passed
although we can contact the seller on your behalf to try and arrange such a
return however that is dependent on their acceptance and policies.
REFUND
If a delivery is
attempted, shipping fees will be deducted from the amount, but you will receive
a refund for the balance. This fee will be waived if the item was not as
advertised, defective or not functioning as advertised. So basically, if it is
a return because you have simply changed your mind then the shipping fees will
be retained by FIRE LAND FZCO and we just refund you amount paid for the
item(s).
You will be refunded the
shipping fees for returned items not in proper working condition or faulty and/or
defective.
Refunds will be done only through the Original Mode of Payment. Please allow for up to 45days for the refund transfer to be completed.